Careers at Synchramed

Below are the skills sets that Synchramed employs from time to time. Should you have these skills and necessary experience and would like to submit your CV for future consideration, please email your CV to careers@synchramed.co.za.

Support Agent

This role provides 1st line software and technical support to our customer base, ensuring quick and efficient logging of all support related queries.

Key Responsibilities
  • 1Quick and efficient logging and resolving of all calls via phone and email
  • 2Provide 1st line support
  • 3Escalate to 2nd line support where needed
  • 4System support
  • 5General troubleshooting
  • 6System testing

This position will suite an individual who loves customer service and has an excellent telephone manner.

The successful applicant have great energy and an ability to interact with customers via telephone and email. Experience in the medical industry and having previous practice management software experience is advantageous.

Implementation Specialist

To train, mentor and assist customers through the implementation process. To provide advice, support and guidance to existing customers as well as provide support to internal staff.

Key Responsibilities
  • 1System implementation
  • 2System training
  • 3System support
  • 4Upgrade support
  • 5General troubleshooting
  • 6System testing
  • 7SQL Reporting
  • 8Data Extracts
  • 9General reporting
  • 10Client demo's
  • 11System testing

This position will suite an individual who loves customer service and excellence and thrives on the successful installation of a new client. Attention to detail is paramount and the ability to multi task is of utmost importance. High energy levels and an affinity with customers are not negotiable. Must have experience:medical industry software support, installations and training as well as basic SQL knowledge.

Junior Developer

Reports to the senior developer. Will suit an individual who loves trouble shooting and development. Possible career growth to senior developer.

Key Responsibilities
  • 1Development
  • 2Resolving day to day issues
  • 3Ensure successful interfacing with 3rd parties
  • 4Creation of new interfaces
  • 5Archiving of old data

Recent graduates in Software Development (SQL, C# and C++) with some software development project experience is required for this position. This will role suite someone embarking on their software development career.

Senior Developer

Responsible for general maintenance, development and updates of our database. Will suit a person who wants to take a lead role and be innovative and forward thinking.

Key Responsibilities
  • 1Solely responsible for the database
  • 2Development
  • 3New releases
  • 4Responsible for all interfaces & accurate transfer of data
  • 5Resolving any day to day issues
  • 6Interfacing with 3rd parties
  • 7Creation of new interfaces
  • 8Archiving of old data

We're looking for someone with at least 10 years SQL, C# and C++ experience in a similar role. Financial or medical software experience required. Must have an IT degree & software development degree. Must have data conversion experience and system support experience. This position requires a self-starter, structured and methodical leader. Must be a team player and provide mentorship to the junior members of the team. Must be flexible and thrive under pressure.

Credit Controller

To maintain, control and manage the Age Analysis of the company’s clients.
To control the relevant debtors books in such a way as to keep debtors days to a minimum.

Key Responsibilities
  • 1Action accounts due for payment.
  • 2Action tasks associated with the Age Analysis:
    - Receive notification of payment rejection from medical aid.
    - Query accounts with medical aids, members and practices.
  • 3Reconciliation of doctors banks statements.
  • 4Handling patient queries.
  • 5Meet monthly collection targets.
Inherent Requirements
  • 1Matric essential
Experience Essential:
  • 1MS Office: Excel (intermediate)
  • 2Well organised & meticulous
  • 3Perform well under pressure
  • 4High volume, low value collection experience

Other: Medical billing experience and/or medical aid experience, including regulatory medical codes and billing.

Credit Control Supervisor

To maintain, control and manage the Debtors book of the company’s customers i.e. doctors.
To supervise and mentor the credit control staff members.

Key Responsibilities
  • 1Management of Debtors Book:
  • Action accounts due for payment
  • Action tasks associated with the Age Analysis:
       - Receive notification of payment rejection from medical aid
       - Query accounts with medical aids, members & practices
  • Reconciliation of doctors banks statements
  • Handling patient queries
  • Meet monthly collection targets
  • 2Management of Credit Control staff
  • 3Prepare and manage handover process with Doctors
  • 4Staff discipline
  • 5Conduct performance reviews with staff
Experience Essential:
  • 1Minimum 5 years credit control experience
  • 2Strong communication skills - written & verbal
  • 3Strong people skills
  • 4Strong telephonic skills
  • 5MS Office: Outlook, Word, Excel (advanced)
  • 6Well organized, meticulous, able to plan and prioritize
  • 7Perform well under pressure
Education / Qualifications
  • 1Matric essential
  • 2Credit Management qualification will be advantageous.
Other:
  • 1Valid drivers license and own vehicle.
  • 2Willingness and ability to travel locally
  • 3Good understanding of doctor’s accounting practises i.e. how they bill, medical aid coding etc.
  • 4Good knowledge of how medical aids operate, including rules, policies, agreements
  • 5Ability to deal with patients in a professional and supportive manner