Medical Account Administration and Debt Collection
Your practice staff capture the patient details into the Synchramed Practice Management Software and generate accounts. The Synchramed team assists with billing queries and software support. A dedicated credit controller with experience in your speciality will manage the account administration and debt collection process.
ADMINISTRATION AND DEBT COLLECTION PROCESS
- Our innovative debt collection process ensures daily allocation of medical aid payments as well as patient payments.
- Medical aid rejections and short payments are monitored dailyand followed up on promptly
- All accounts are worked on in a timely fashion, with telephone calls, SMS’s, statements, emails and letters.
- Supervisor led quality control checks ensure all accounts receive the necessary attention.
- Detailed monthly reports ensures that you have complete visibility of theprogress of your practice.
MEDICAL ACCOUNT ADMINISTRATION AND DEBT COLLECTION SERVICES
PRACTICE MANAGEMENT SOFTWARE
Patient and billing details are captured at the practice on the user friendly software supplied by Synchramed. This information is immediately submitted electronically to the medical aid administrators.
FAST COLLECTIONS
INSTALLATION AND TRAINING
Our experienced installation staff will ensure a smooth transition over to the Synchramed system, enabling your staff training to begin in order to accurately capture patient and billing details.
DAILY PAYMENTS AND RECONCILIATIONS
Our staff process payments daily and reconcile remittances received and patient payments to your bank statement. This ensures your practice runs efficiently and you are always on top of your cash flow.
DETAILED REPORTS
Our system ensures your accounts go out on time and provides you with comprehensive audit trails. A monthly status report gives an overview of how your practice is performing and proactively highlights collection issues.
ONGOING SUPPORT
Our call centre is a phone call away should your staff need any assistance. We also ensure that the system is updated with the latest Medprax updates, tariff changes and legislative requirements.
