Not every medical practice needs a medical bureau. A practice with an experienced internal team and well-managed administrative processes may be perfectly comfortable keeping its billing and account administration in-house. But there are also practices where the receptionist is trying to follow up on unpaid
A rejected medical aid claim for R800 does not necessarily cost a medical practice only R800. Someone needs to identify the rejection, work out what went wrong, find the correct information, amend the account, resubmit it and then check whether payment eventually arrives. If the
An overdue account may only become noticeable when it appears on an ageing report, but the problem often starts much earlier. It could begin with outdated patient details, unclear payment responsibility, delayed account submission or a follow-up that simply did not happen. By the time
